The majority of our orders ship within 2-3 business days of placement. It is important that we take the appropriate care in selecting and packaging your order to enable receipt at your address in the best condition.
Glassware Galore ships merchandise from the South Eastern United States via UPS Ground Delivery to a physical address (no P.O. Boxes). Therefore, the time it requires to reach your address is dependent upon your location.
On average, the majority of our customers receive their merchandise within 7-14 days of order placement.
Orders can be canceled only if they have not yet been processed. As soon as you have determined that you desire to cancel a placed order, please utilize our "Contact Us" form and include "CANCEL ORDER" in the subject line.
If your order has already been processed, you still have the option of returning the unopened merchandise within 10 days of delivery. Return shipping costs are the responsibility of the customer and items are subject to a 20% restocking fee.
To process a return, please utilize our "Contact Us" form and include "RETURN AUTHORIZATION" in the subject line.
NOTE:Refused shipments will incur a 25% restocking fee in addition to the actual cost of shipping both ways.
Glassware Galore guarantees all our products to be free from breakage or defect. Although we make every effort to carefully package our merchandise, it is certainly possible that glassware may become damaged during the shipping process.
If any of your merchandise is received damaged or broken, please contact us regarding the damage within 5 business days of receipt and we will replace your order at no additional cost to you.
To initiate the exchange process, please utilize our "Contact Us" form and include "DAMAGED MERCHANDISE" in the subject line.
Note: You may find tiny imperfections or color variations in the hand painted glassware merchandise. This occurs because the glassware is entirely hand decorated and/or mouth blown. Such variations are part of the charm of these works of art and contribute to making each piece unique and special.
At Glassware Galore, our goal is total customer satisfaction – we want you to shop with us for years to come and refer your friends here as well. We do our best to accomplish this by selecting high-quality merchandise, accurately representing the merchandise on our website, delivering it quickly to our customers, and by offering full policy disclosure for your review.
Our satisfaction guarantee means that, if you are not completely satisfied with the quality of an item, contact us within 15 days to receive a return authorization.
To exercise our guarantee, please utilize our "Contact Us" form and include "SATISFACTION GUARANTEED" in the subject line. You will be given the option of an exchange, store credit, or refund.
Glassware must be returned in its original packaging and in mint condition. The original shipping charges will be deducted from your store credit or refund.
For the majority of our products, you will find a quantity discount when ordering four (4) or more. The discount in the system for this quantity averages a 20% savings.
If you have a need to purchase a larger quantity of a single item, please utilize our "
Do not expose to rapid temperature changes or extreme temperatures.
Do not place in the microwave, oven, dishwasher, or freezer.
Avoid placing in direct sunlight.
For best results, avoid contact with metal utensils when stirring or serving.
For candlesticks, do not secure candles with molten wax or allow candles to burn within three inches of the candle cup. Drip less candles are preferable. If wax does adhere to candlestick, clean gently with denatured alcohol.
Store your glassware right side up; do not stack vessels. Avoid sliding or twirling the glass.
Avoid contact with hard or abrasive materials. You may wish to cover display areas with protective felt.
Avoid packing glassware in newspaper or other moisture-absorbing materials for long periods of time; soft cloth or bubble wrap is preferable.
First and foremost to keep in mind is that fine glassware is NOT dishwasher safe. Washing these products in the dishwasher will cause dramatic loss of color in the luster, along with a fading of the 24k gold accents (where applicable).
Hand wash using a non-abrasive cleaner in warm water. You may wish to cushion the sink with a towel or rubber mat.
If stains appear on the vessel, gently rub with half a lemon, wash with vinegar, or soak the interior with powdered dentifrice dissolved in lukewarm water.
In areas with very hard water and high mineral content, distilled water will help prevent staining.
To dry, use a soft, lint-free cloth, or air dry.
To avoid scratching, dust with a soft, lint-free cloth dampened in a mild solution of 1-part ammonia to 3-parts water.
If your question is not answered within the FAQs, please see our "About Us" page for additional information.
Of course, we always welcome a direct question or comment from our customers and your question may become part of our FAQs. Please utilize our "Contact Us" form and we strive to answer our customer's email within two business days.
